The questions we're asked most

Yes. You can start with a sample. For certain products we also work with orders from as few as 10 units, though the final minimum quantity depends on the product and the factory.

A service fee calculated on the basis stated in your quotation, plus the real cost of samples, inspections and freight. You know the amount before you decide, and asking is free.

What the product is, how many units, where it's going and by when. A photo or a link is enough.

We're a supplier-management and commercial support company. We work exclusively for you, not for the factory.

With you, we speak English, Spanish, Portuguese and German. With the factory, Chinese. The specification is put in writing in both languages so nothing gets lost along the way.

In under 24 hours. Requests received over the weekend are answered on the next business day in China.

Latin America and Europe, including German-speaking markets. Ask us if your destination is in another region.

We inspect against a written standard before the goods are packed and send you a report with photos, a short video and a list of any defects. An inspection is a sampling check that reduces risk; it does not guarantee a shipment is defect-free.

Yes. Verification, inspections, translation and export coordination also work with an existing relationship you already have with a supplier.

You receive the report before the balance payment is due. Depending on your contract with the factory, you can withhold payment, demand corrections, request a re-inspection or cancel.

Yes. Your files are only shared with a supplier to the extent needed to quote or produce. If you ask, we'll sign a mutual non-disclosure agreement before you send any information.

It depends on the mode of transport, the route and the season. Any range shown on this site is a carrier reference, not a commitment. The transit time for your shipment is confirmed in writing with the quotation.

We don't handle customs clearance in your country — that's done by your local customs broker. What we do is prepare and review the export documents (invoice, packing list, bill of lading, certificate of origin) so your customs broker has everything correct and consistent before the goods arrive.

Our work to avoid surprises happens before the goods leave China: we inspect against a written standard and send you a report with photos and video. If something still doesn't arrive as expected, we review the inspection report with you, contact the factory to understand what happened, and help you manage that communication. We can't guarantee refunds or financial compensation — that depends on the agreement you have directly with the factory.

We don't have an online tracking portal. We keep you updated by email or WhatsApp at the moments that matter: when we confirm the factory, when we inspect, when the cargo leaves, and with the estimated arrival date. If you need an update at any point, you can write to us anytime.